Welcome to StayAddis.com, the website of ARK PROPERTIES.
These Terms & Conditions (“Terms”) govern your use of the Website and your enquiries or arrangements relating to our accommodation and hospitality services.
By using the Website or submitting an enquiry, you acknowledge that you have read and understood these Terms.
1. About ARK Properties
ARK PROPERTIES is a hospitality business based in Addis Ababa, Ethiopia.
Our services may include:
Furnished apartments and villas
Airport transfers
Private Addis Ababa tours
Dedicated drivers
Ethiopian cultural experiences
Corporate and extended-stay accommodation
Information about individual properties, services and experiences is provided on the Website and may be updated from time to time.
2. Website Information
We make reasonable efforts to keep information on StayAddis.com accurate and up to date.
However, property availability, amenities, photographs, descriptions, services and other information may change.
Photographs are intended to provide a representation of the property or experience. Actual conditions, furnishings, views, layouts or surroundings may vary.
3. Property Enquiries and Bookings
Submitting an enquiry through the Website, email or WhatsApp does not automatically guarantee a reservation unless ARK Properties has confirmed the reservation.
Availability and booking details are subject to confirmation by ARK Properties.
Before a reservation is finalized, guests may be provided with relevant details such as:
Property
Dates
Number of guests
Price or applicable charges
Check-in and check-out arrangements
Other conditions applicable to the stay
Any specific booking conditions communicated to you for your reservation may apply in addition to these general Terms.
4. Accommodation
Guests are expected to use ARK Properties accommodation responsibly and in accordance with any property-specific rules provided before or during their stay.
Guests should:
Treat the property, furniture and equipment with care
Respect other guests, residents and neighbours
Follow applicable building and property rules
Use the accommodation only for its intended purpose
Follow reasonable safety and security instructions
Additional rules may apply to individual properties.
5. Check-In and Check-Out
Check-in and check-out arrangements may vary depending on the property and reservation.
Guests will receive applicable arrival and departure instructions for their confirmed stay.
Please follow the instructions provided by ARK Properties or its designated representative.
6. Airport Transfers
ARK Properties may provide airport pickup and drop-off services.
Transfer arrangements may depend on availability, vehicle type, passenger numbers, luggage requirements, flight information and other practical considerations.
Guests should provide accurate arrival or departure information when requesting a transfer.
Any specific transfer price, timing or cancellation conditions communicated at the time of booking will apply to that service.
7. Private Tours and Drivers
ARK Properties may arrange private tours, dedicated drivers and transportation services.
Routes and activities may be customized according to guest requirements, availability, traffic, weather, local conditions and other practical circumstances.
Tour or transportation arrangements may involve third-party service providers where appropriate.
Guests are responsible for providing accurate information about their requirements.
8. Ethiopian Cultural Experiences
ARK Properties may offer or arrange cultural experiences such as Ethiopian coffee ceremonies, food and injera experiences, traditional culture, markets and customized local activities.
The availability and exact content of experiences may vary.
Guests should follow reasonable instructions provided by ARK Properties or the relevant experience provider.
9. Corporate and Extended Stays
ARK Properties may provide furnished accommodation for companies, professionals, consultants, project teams, business travellers and other longer-term visitors.
Corporate and extended-stay arrangements may be subject to separate terms, pricing and agreements depending on the requirements of the guest or organization.
10. Payments and Charges
Any applicable accommodation, transportation, tour, experience or other charges will be communicated as part of the relevant booking or service arrangement.
Where a separate booking confirmation, invoice or agreement contains specific payment terms, those terms will apply to that transaction.
Important: Specific payment methods, deposits, security deposits, cancellation charges, refund rules and other financial conditions should be confirmed by ARK Properties and added to this section before publication.
11. Cancellation and Refunds
Cancellation and refund conditions may vary depending on the property, booking, service or agreement.
Where applicable, the cancellation and refund terms communicated at the time of booking will apply.
Important: ARK Properties should add its actual cancellation, refund and no-show policy here before publishing the website.
12. Guest Responsibilities
Guests are responsible for:
Providing accurate booking information
Providing accurate contact and arrival information
Following property rules
Taking reasonable care of the accommodation
Respecting neighbours and surrounding communities
Following applicable Ethiopian laws and regulations
Informing ARK Properties promptly about relevant problems or issues
13. Damage or Loss
Guests may be responsible for damage to property, furniture, equipment or other items caused by their actions or the actions of members of their group, subject to applicable law and any specific booking terms.
Any applicable damage or security-deposit arrangements should be communicated to the guest in advance where required.
14. Personal Belongings
Guests are responsible for their personal belongings during their stay, travel, tours and transportation.
ARK Properties should not be considered responsible for personal items that are lost, stolen or left behind except where responsibility cannot lawfully be excluded.
Guests should take reasonable precautions with valuable belongings.
15. Safety and Security
ARK Properties aims to provide clean, comfortable and secure accommodation and may provide security features such as 24/7 security, backup power, water reservoirs and other property amenities, depending on the individual property.
Amenities and services vary by property and should be confirmed against the specific property description.
Guests must follow reasonable safety instructions and property rules.
16. Third-Party Services
Some services may involve independent third-party providers, including transportation providers, drivers, tour providers or experience providers.
Where a third party is responsible for delivering a service, its own terms may also apply.
17. Website Links
StayAddis.com may contain links to third-party websites or services.
These links are provided for convenience or information. ARK Properties does not control independent third-party websites and is not responsible for their content, availability or policies.
18. Intellectual Property
Unless otherwise stated, content on StayAddis.com, including text, branding, logos, graphics, photographs and other materials, is owned by or used by ARK Properties with appropriate authorization.
You may not reproduce, copy, modify, distribute or commercially use website content without appropriate permission.
19. Website Availability
We aim to keep StayAddis.com available and functioning properly, but we do not guarantee that the Website will always be uninterrupted, error-free or available.
We may modify, suspend or discontinue parts of the Website when reasonably necessary.
20. Changes to Services
ARK Properties may change, update or discontinue properties, services, amenities, experiences or website content from time to time.
Where a confirmed booking is materially affected, ARK Properties will communicate applicable information to the guest in accordance with the terms of that booking and applicable law.
21. Limitation of Responsibility
To the extent permitted by applicable law, ARK Properties is not responsible for losses or disruptions arising from circumstances outside its reasonable control, including events such as severe weather, natural disasters, government restrictions, transportation disruptions, civil disturbances, utility interruptions or other unforeseen circumstances.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.
22. Privacy
Your use of StayAddis.com may involve the collection and processing of personal information.
Please review our Privacy Policy for information about how ARK Properties handles personal information.
23. Changes to These Terms
ARK Properties may update these Terms from time to time.
The latest version will be published on this page with the updated “Last Updated” date.
Your continued use of the Website after an update means that the updated Terms will apply to your future use of the Website.
24. Governing Law
These Terms should be reviewed and finalized according to the laws applicable to ARK PROPERTIES and its services in Ethiopia.
[Insert confirmed governing law and jurisdiction before publication.]
25. Contact Us
For questions, accommodation enquiries, airport transfers, tours, transportation, experiences or corporate stays, please contact:
ARK PROPERTIES
Africa Avenue (Bole Road), Bole
Addis Ababa, Ethiopia
Email: bookings@stayaddis.com
Website: StayAddis.com