ARK PROPERTIES (“ARK Properties”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using StayAddis.com (the “Website”) or contacting us about our accommodation and hospitality services.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

1. About ARK Properties

ARK PROPERTIES is a hospitality business offering furnished apartments and villas in Addis Ababa, Ethiopia, together with related hospitality and travel services.

Our services may include:

• Premium furnished apartments and villas

• Airport transfers and transportation

• Private Addis Ababa tours

• Dedicated drivers

• Ethiopian cultural experiences

• Corporate and extended-stay accommodation

Our website is StayAddis.com.

2. Information We May Collect

Depending on how you interact with us, we may collect information such as:

Contact Information

• Name

• Email address

• Telephone or WhatsApp number

• Other contact details you voluntarily provide

Booking and Enquiry Information

When you enquire about a property, transfer, tour, driver, experience, or extended stay, we may collect information necessary to respond to your request, such as:

• Preferred dates

• Number of guests

• Accommodation preferences

• Arrival or departure information

• Airport transfer requirements

• Tour or transportation requirements

• Other information you choose to provide

Website Information

When you visit our Website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Pages visited

• General website usage information

• Date and time of visits

This information may be used to help us operate, secure and improve the Website.

3. How We Use Your Information

We may use information you provide to:

• Respond to enquiries and requests

• Communicate with you about accommodation

• Process or manage booking-related requests

• Arrange airport transfers and transportation

• Arrange private tours and experiences

• Provide customer support

• Manage corporate or extended-stay enquiries

• Improve our Website and services

• Maintain website security

• Communicate important information relating to your enquiry or stay

• Comply with applicable legal obligations

We only intend to use information for legitimate business purposes or purposes that you have requested or agreed to.

4. WhatsApp and Other Communications

ARK Properties uses WhatsApp as an important communication channel for enquiries about properties, airport transfers, tours, experiences, transportation and corporate accommodation.

If you choose to contact us through WhatsApp, the information you provide through that service may also be processed according to WhatsApp’s own privacy practices and terms.

We recommend that you avoid sending unnecessary sensitive personal information through WhatsApp or other messaging services.

5. Information Sharing

We do not sell your personal information.

We may share relevant information where reasonably necessary to provide a service you have requested. For example, information may need to be shared with appropriate service providers involved in transportation, accommodation management or other services you have requested.

We may also disclose information where required by applicable law or where reasonably necessary to protect our rights, property, Website or users.

6. Third-Party Services

The Website may contain links, booking services, maps, communication tools, social-media services or other third-party services.

Third-party services operate under their own privacy policies and terms. ARK Properties is not responsible for the privacy practices of independent third parties.

7. Website Cookies

The Website may use cookies or similar technologies to help it function properly, understand website usage and improve the visitor experience.

Cookies may be used for purposes such as:

• Essential website functionality

• Website performance

• Analytics

• Remembering preferences

• Improving the user experience

Where required by applicable law, appropriate consent mechanisms may be provided.

8. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no website, online communication method or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, or comply with applicable legal requirements.

The exact retention period may depend on the type of information and the reason it was collected.

10. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion where legally applicable

• Ask questions about how your information is used

• Withdraw consent where processing is based on consent

Requests can be made using our contact information below.

11. Children’s Privacy

Our Website and services are not specifically directed toward children.

We do not knowingly request or collect personal information from children for purposes unrelated to providing our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, Website, business practices or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

ARK PROPERTIES
Africa Avenue (Bole Road), Bole
Addis Ababa, Ethiopia

Email: bookings@stayaddis.com

Website: StayAddis.com